Legal
Terms and Conditions
storm.us · Dated: July 8, 2026
These Terms and Conditions (the "Terms") form a binding legal agreement between you and Storm (as defined below) and govern your access to and use of the Platform and any of our Games in any way, on any device, whether web, mobile, tablet or otherwise. Please read these Terms carefully and in full before ticking the acceptance box and creating a Customer Account. By ticking the acceptance box during registration, or by otherwise accessing the Platform, playing any Game or holding a Customer Account, you confirm that you have read, understood and agreed to be bound by these Terms, together with our Privacy Policy, our Responsible Social Gameplay Policy, the Sweeps Rules set out in Part II of this document, and any game-specific or promotion-specific terms that apply to your participation, each of which is incorporated into and forms an inseparable part of these Terms. If you do not agree with any provision of these Terms or of any incorporated policy, you must not use the Platform or play any Game.
These Terms take effect on the date shown on the cover page and replace all earlier versions in their entirety. Where we update these Terms, your continued use of the Platform after the updated version is published constitutes your acceptance of the update.
1. DEFINITIONS
1.1. In these Terms, the following words have the following meanings:
"Coin Store" means the section of the Platform where Gold Coin packages can be purchased.
"Collective Proceeding" means any claim brought or pursued as part of a class, collective, consolidated, coordinated, mass, private attorney general or other representative proceeding.
"Content" means all text, graphics, user interfaces, visual interfaces, images, photographs, trademarks, logos, sounds, music, artwork, animations, software, computer code and any other material displayed on, used in or made available through the Platform or the Games, and includes all Virtual Coins.
"Customer Account" means the account registered and held by a Registered Customer on the Platform.
"Daily Coin Rush" means the free daily login bonus feature described on the Platform, through which we may grant free Gold Coins and, from time to time, free Sweeps Coins.
"Excluded Territory" means the States of California, Connecticut, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Tennessee and Washington: CONFIRM FINAL STATE LIST WITH GAMING COUNSEL BEFORE PUBLICATION, all outlying United States territories and possessions, and every jurisdiction outside of the United States, together with any other jurisdiction we designate as excluded from time to time.
"Fraudulent Conduct" means any of the conduct described in Section 13.
"Game" means any game made available on the Platform from time to time, whether played in Standard Play or Promotional Play. We may add, remove, modify or restrict the availability of any Game (including on a jurisdiction-by-jurisdiction basis) at any time in our sole discretion.
"Gold Coins" or "GC" means the free-to-play virtual social gameplay coins used to play Games in Standard Play. Gold Coins have no monetary value, are not a currency, can never be redeemed for prizes and can never be exchanged or converted into Sweeps Coins, cash or anything of value.
"Inactive Account" means a Customer Account that has recorded no log in and no log out for a continuous period exceeding 12: CONFIRM INACTIVITY PERIOD months.
"Merchandise" means any physical goods we provide to you as a reward or as a competition, tournament or sweepstakes prize.
"Participate" or "Participation" means accessing the Platform or playing any Game in any manner whatsoever, whether or not through a Customer Account.
"Payment Administration Agent" means any related body corporate, affiliate or third party that we appoint to act as our agent to process payments, including any member of the Storm Group.
"Payment Method" means any card, online wallet or other payment instrument or account that is used to purchase Gold Coins.
"Permitted Territories" means the United States of America excluding the Excluded Territories. We may change the Permitted Territories and the Excluded Territories at any time in our sole discretion.
"Platform" means the services provided through any URL or mobile application owned by, operated by or licensed to Storm, including the website located at storm.us and all of its subdomains, subpages and successor sites, and all Games, features, tools and services made available on them.
"Player" or "you" means any person who Participates, whether or not that person is a Registered Customer.
"Prize" means the prizes made available for redemption in exchange for Sweeps Coins that have been won through Promotional Play, as described in Section 11 and the Sweeps Rules.
"Promotion" means any promotion, bonus, contest, tournament, race, quest, giveaway or similar offer we run on or off the Platform.
"Promotional Play" means our sweepstakes promotions, in which Games are played with Sweeps Coins in accordance with the Sweeps Rules.
"Referral Program" means the refer-a-friend program described in Section 12.
"Registered Customer" means a Player who has successfully registered a Customer Account, whether that account is active or not.
"Standard Play" means playing any Game with Gold Coins. We may give you Gold Coins free of charge when you register a Customer Account and at regular intervals afterwards, including through the Daily Coin Rush. You may win additional Gold Coins in Standard Play and you may purchase additional Gold Coins on the Platform. You can never win a Prize in Standard Play.
"Storm", "we", "us" or "our" means [COMPANY LEGAL NAME — TBD], a company registered in STATE / COUNTRY OF INCORPORATION AND REGISTRATION NUMBER with its registered address at REGISTERED ADDRESS, being the owner and operator of the Storm brand and the Platform.
"Storm Group" means Storm together with its parent companies, subsidiaries, affiliates and related bodies corporate.
"Storm Points" means the loyalty points earned under the Storm VIP Program described in Section 12. Storm Points have no monetary value and cannot be redeemed for prizes.
"Sweeps Coins" or "SC" means the free sweepstakes entries used to play Games in Promotional Play. Sweeps Coins are always provided free of charge, cannot be purchased, have no monetary value unless and until they are won through Promotional Play and become eligible for Prize redemption in accordance with these Terms and the Sweeps Rules.
"Sweeps Rules" means the official sweepstakes rules set out in Part II of this document, as amended from time to time.
"Terms" means these Terms and Conditions, together with every document incorporated into them, in each case as amended from time to time.
"Third-Party Website" means any website or service that we do not control.
"VIP Program" means the Storm loyalty program described in Section 12.
"Virtual Coins" means Gold Coins, Sweeps Coins, Storm Points and any other virtual item, token or balance made available on the Platform. Virtual Coins exist only on the Platform, are licensed and not sold, and have no real-world monetary value.
2. WHO WE ARE AND HOW PAYMENTS ARE PROCESSED
2.1. The online social casino operating under the "Storm" brand at storm.us is owned and operated by [COMPANY LEGAL NAME — TBD]. All references in these Terms to "Storm", "we", "us" and "our" are references to that entity.
2.2. All payments made on the Platform are processed by us, by members of the Storm Group or by a lawfully appointed Payment Administration Agent. The name appearing on your card or payment statement may be that of a Payment Administration Agent rather than Storm; details are available from Player Support at SUPPORT EMAIL.
2.3. The Platform is a social gaming platform. It is not a gambling service, it is not licensed as a gambling service, and it does not offer real money gambling or the opportunity to win real money gambling prizes. Promotional Play is a sweepstakes promotion governed by the Sweeps Rules.
3. YOUR PARTICIPATION
Restrictions
3.1. By Participating, you declare and warrant that:
(a) you are at least 18 years of age, or the higher minimum age required in your jurisdiction (CONFIRM: 21+ IN JURISDICTIONS WHERE REQUIRED), and you are legally permitted to Participate under the laws that apply to you;
(b) when Participating in Promotional Play, you are physically located in a Permitted Territory, you reside in a Permitted Territory and you do not access the Platform from any Excluded Territory;
(c) you Participate strictly in your personal capacity, for recreational and entertainment purposes only, and not on behalf of any other person or any business;
(d) all information you give us during registration and for as long as these Terms apply to you is true, complete and current, and you will promptly notify us of any change to that information;
(e) any money used to purchase Gold Coins is lawfully yours, does not derive from any illegal activity or source, and is not paid from a business, corporate or third-party account, but only from a Payment Method lawfully held in your own name;
(f) you will not engage in any fraudulent, collusive, manipulative or otherwise unlawful activity in connection with your or any third party's Participation, and you will not use any software-assisted methods, techniques or hardware devices for your Participation, including bots, scripts, automation tools, prediction tools or screen readers used for automated play. We reserve the right to invalidate any Participation involving such conduct;
(g) you will not sell, trade, transfer or exchange for value, or attempt or offer to do any of those things, any Virtual Coins, any Customer Account, any Prize or any Merchandise, whether inside or outside the Platform;
(h) you will access the Platform and its Content only through the webpages and applications we designate, and not through any other technology or means;
(i) you will not use the Platform or any Content for any commercial purpose without our prior written authorization, including selling access to the Platform, using the Platform primarily to generate advertising or subscription revenue, selling advertising targeted at our Content, or any use that competes with or displaces the Platform;
(j) you will not collect or harvest personal information about other Players, including account names, and you will not use any communication feature of the Platform for commercial solicitation;
(k) you will comply with these Terms and with all laws and regulations that apply to you.
3.2. IF GOLD COIN PURCHASES ARE MADE FROM WITHIN AN EXCLUDED TERRITORY, WE MAY VOID THOSE PURCHASES AND REVERSE THEM, LESS AN ADMINISTRATIVE FEE OF UP TO 10%: CONFIRM FEE OF THE TOTAL PURCHASES MADE, IN ADDITION TO ANY CHARGES IMPOSED BY THE BANK OR FINANCIAL INSTITUTION PROCESSING THE REVERSAL.
3.3. It is your responsibility to ensure that your Participation is lawful in the place where you are located. Any person who knowingly breaches this Section 3, or attempts to circumvent it, including by using a VPN, proxy or other service that masks or manipulates your true location, by providing false or misleading location or residence information, or by Participating from an Excluded Territory directly or through any third party, is in material breach of these Terms, may be committing fraud, and may be reported to the relevant authorities. In those circumstances we may close your Customer Account and confiscate all Virtual Coins at our sole discretion, and purchases will not be refunded.
3.4. Officers, directors and employees of the Storm Group, our vendors and suppliers involved in the design, production, operation or distribution of the Platform or the Games, their immediate family members (spouse, parents, siblings and children, whether by birth, marriage or adoption) and members of their household (persons sharing the same residence for at least three months of the year) are not eligible to Participate in Promotional Play.
3.5. We may decline to open a Customer Account, or may restrict, suspend or close an existing Customer Account, at our reasonable discretion, including where required by law, by our payment partners or by our compliance obligations.
3.6. You consent to our use of geolocation, IP address, device and network signals to establish your location for eligibility and compliance purposes, and you agree not to block, mask or interfere with those signals. If we cannot establish your location to our reasonable satisfaction, we may treat you as located in an Excluded Territory until we can.
4. LICENSE
4.1. Subject to your acceptance of and continuing compliance with these Terms, Storm grants you a personal, revocable, non-exclusive, non-transferable, non-sublicensable, limited license to access and use the Platform and the Content through a supported web browser or mobile device, solely for your personal, private entertainment and for no other purpose.
4.2. Nothing in these Terms grants you any right, title or interest in or to the Platform or any Content. All rights not expressly granted are reserved by Storm and its licensors.
4.3. Your license is conditional on these Terms. If you do not agree to these Terms, or you act in breach of them, your license to use the Platform, the Games and the Content may be terminated immediately without notice.
4.4. If the Platform or any Game is or becomes unlawful under the laws of the place where you live or are located, no license is granted to you in respect of the Platform or the relevant Game, and you must not access or use it.
5. YOUR CUSTOMER ACCOUNT
5.1. ONE ACCOUNT ONLY. You may hold only one Customer Account, including any Inactive Account, on the Platform. If you open or attempt to open more than one Customer Account, every account you hold may be suspended or closed, Virtual Coins may be confiscated at our sole discretion, and purchases will not be refunded.
5.2. You must provide accurate and complete information when creating your Customer Account. If any information you give us is untrue, inaccurate, out of date or incomplete, we may suspend or close your Customer Account, refuse your current or future use of the Platform, and declare any Virtual Coins won through that account invalid. Purchases will not be refunded in those circumstances.
5.3. If you notice that you hold more than one Customer Account, you must tell us immediately. DO NOT CREATE A NEW CUSTOMER ACCOUNT IF YOU WANT TO CHANGE YOUR EMAIL ADDRESS, POSTAL ADDRESS OR NAME. Contact Player Support instead and we will update your details.
5.4. You must keep your registration details up to date at all times. If your address, email, phone number or any other contact or personal detail changes, contact Player Support at SUPPORT EMAIL.
5.5. As part of registration you will choose a unique username and password, unless you register using a supported social or single sign-on facility. You will also be assigned a unique player identification number linked to your Customer Account.
5.6. Usernames and display names on the Platform must not include or reference:
(a) unlawful conduct of any kind, including terrorism or the exploitation of minors;
(b) violence or threats of violence;
(c) hateful conduct or slurs;
(d) harassment of any person, including sexual harassment;
(e) another person's private information;
(f) impersonation of any person, brand or Storm staff member;
(g) tragedies, self-harm or self-destructive behavior, including references to gaming or gambling addiction;
(h) illegal drugs or drug abuse; or
(i) sexually explicit language or imagery.
We may refuse, change or remove any username and may suspend, at our sole discretion, any Customer Account with a username that breaches this clause.
5.7. You are solely responsible for keeping your login details and Payment Methods secure and accessible only to you. You accept full responsibility for all activity that occurs under your Customer Account, including any unauthorized use and any use by a minor, which is prohibited in all circumstances.
5.8. You must not share your Customer Account or password with anyone, allow anyone else to access or use your Customer Account, or do anything else that puts the security of your Customer Account at risk. If you believe your login details have been lost, stolen or misused, you must notify Player Support immediately, and we may then freeze the Customer Account while we investigate.
5.9. We are entitled to assume that any activity conducted through your Customer Account after a correct login has been performed by you, unless and until you have notified us as described in clause 5.8.
6. IDENTITY VERIFICATION
6.1. You agree that we may, at any time and at our discretion, verify your identity, age, residence, location, Payment Method ownership and source of funds ("Verification Checks"), whether directly or through third-party providers. You agree to provide the documents and information we reasonably request for this purpose, which may include government-issued photo identification, proof of address, proof of Payment Method ownership and, where required for Prize redemption or tax reporting, your Social Security number or taxpayer identification number.
6.2. Verification Checks must be completed to our satisfaction before any Prize redemption is processed. We may also require Verification Checks before accepting purchases, before applying promotions, or at any other time.
6.3. While Verification Checks are pending, we may restrict or suspend your Customer Account in whole or in part, including by pausing redemptions and purchases.
6.4. If you fail to complete Verification Checks, if you provide false, altered or misleading documents, or if our checks indicate that you are ineligible to Participate, we may close your Customer Account, void redemptions and confiscate Virtual Coins at our sole discretion, and we may report the matter to relevant authorities where we consider it appropriate.
6.5. Where SMS or phone verification applies, including at the time of a first purchase, you agree to receive one-time verification messages at the number you provide. Message and data rates may apply.
6.6. We may repeat or refresh Verification Checks at any time, including where your registration details change, where your purchase or play patterns change materially, where our payment or compliance partners require it, or on a periodic basis. You authorize us and our verification providers to check the information you provide against third-party identity databases and against sanctions and watch lists. Identity checks of this kind are used for identity confirmation only and, where the provider supports it, leave no footprint on your credit record.
6.7. Verification documents and data are handled in accordance with our Privacy Policy and are retained only for as long as necessary for legal and compliance purposes.
7. GOLD COINS AND STANDARD PLAY
7.1. Gold Coins are the coins used for Standard Play. We may grant Gold Coins to you free of charge when you register, through the Daily Coin Rush and other login rewards, through promotions, or otherwise at our discretion, and you may also purchase Gold Coins in the Coin Store.
7.2. Gold Coins are licensed to you for use on the Platform only. Gold Coins are not your property, are not a currency, have no monetary value and cannot under any circumstances be redeemed, exchanged, cashed out or converted into money, prizes, Sweeps Coins or anything of value, whether inside or outside the Platform.
7.3. When you purchase Gold Coins you are purchasing a license to use an entertainment feature of the Platform. You are not purchasing Sweeps Coins, and you are not paying for the chance to win a Prize. Any free Sweeps Coins included with a Gold Coin purchase are a free promotional bonus governed by the Sweeps Rules.
7.4. Gold Coin balances, win amounts and jackpot displays within Standard Play are denominated in Gold Coins only and do not represent money or any real-world value.
7.5. We may modify the Gold Coin economy at any time, including coin grant amounts, package contents, pricing, game availability and coin mechanics. Gold Coins are not refundable except where required by law or expressly stated in these Terms.
7.6. All Virtual Coins are forfeited if your Customer Account is closed for breach of these Terms, and may be forfeited when an account becomes an Inactive Account as described in Section 16.
7.7. Coin Store offers, package contents and prices are as displayed at checkout. If a package is displayed with an obvious pricing or content error, we may cancel affected purchases and refund the amounts paid, and clause 20.3 applies to any coins credited in error.
8. SWEEPS COINS AND PROMOTIONAL PLAY
8.1. Promotional Play is a sweepstakes promotion. Sweeps Coins are the entries used for Promotional Play and are governed by the Sweeps Rules in Part II. If there is any inconsistency between this Section 8 and the Sweeps Rules, the Sweeps Rules prevail in respect of Promotional Play.
8.2. SWEEPS COINS ARE ALWAYS FREE. Sweeps Coins cannot be purchased, and no purchase or payment of any kind is necessary to receive Sweeps Coins, to play in Promotional Play or to win a Prize. A purchase will not improve your chances of winning.
8.3. You can receive free Sweeps Coins in the following ways, in each case subject to the Sweeps Rules:
- as a free welcome bonus when you register a Customer Account and verify your details (for example, our standard welcome bonus at the date of these Terms includes 2.5 million Gold Coins plus 25 free Sweeps Coins) CONFIRM CURRENT WELCOME BONUS;
- as a free daily bonus through the Daily Coin Rush login feature;
- as a free promotional bonus included from time to time with the purchase of Gold Coin packages;
- by sending a free postal request that complies with the Sweeps Rules (no purchase necessary);
- through giveaways, contests, tournaments and promotions we run on the Platform or on our social media pages; and
- through any other method described in the Sweeps Rules or announced by us from time to time.
8.4. Sweeps Coins received free of charge must be played through at least 1x: CONFIRM PLAYTHROUGH in Promotional Play before any winnings attributable to them become eligible for redemption. Individual promotions may state a different playthrough requirement in their own terms.
8.5. Sweeps Coins expire 60: CONFIRM EXPIRY PERIOD days after the date they are credited to your Customer Account if not used in Promotional Play during that period. Expired Sweeps Coins are removed from your balance and have no value.
8.6. Sweeps Coins are promotional sweepstakes entries. They are not money, are not a deposit and do not accrue interest. Your Sweeps Coins balance is not a bank account or stored value account, and it is not insured, guaranteed or protected by any deposit protection scheme.
8.7. Sweeps Coins won through Promotional Play may be redeemed for Prizes in accordance with Section 11 and the Sweeps Rules, at the prize rate stated in the Sweeps Rules.
8.8. We may cap the total amount of Sweeps Coins that can be held, won or redeemed in any period as described in the Sweeps Rules or on the Platform, and we may change the ways free Sweeps Coins are made available at any time.
8.9. Your Sweeps Coins balance is displayed inside your Customer Account. We may display separate balances for Sweeps Coins that are, and are not yet, eligible for redemption, and the server-recorded balance governs in the event of any display inconsistency.
8.10. Sweeps Coins granted through the Referral Program, the VIP Program and other Promotions remain subject to these Terms and the Sweeps Rules in the same way as all other free Sweeps Coins, including playthrough and expiry.
9. PURCHASES AND PAYMENT
9.1. Gold Coin packages can be purchased in the Coin Store using the Payment Methods offered at checkout. All purchases are transactions for a license to use Gold Coins on the Platform and are not deposits, wagers or payments for entries into Promotional Play.
9.2. All purchases are priced and charged in United States dollars unless stated otherwise at checkout. You are responsible for any charges imposed by your bank or Payment Method provider, including any foreign exchange or transaction fees.
9.3. By submitting a purchase you authorize us, the Storm Group and our Payment Administration Agents to charge your selected Payment Method for the full purchase amount. You confirm that the Payment Method belongs to you and that there are sufficient funds or credit available.
9.4. A purchase is complete when we receive confirmation of successful payment, at which point the purchased Gold Coins, and any free promotional Sweeps Coins stated in the offer, are credited to your Customer Account. If your Payment Method is declined or reversed, we may remove any coins credited in anticipation of that payment.
9.5. We may impose limits on purchases, including minimum and maximum purchase amounts, daily, weekly or monthly caps CONFIRM DEFAULT PURCHASE LIMITS, velocity checks and Payment Method restrictions. We may decline any purchase at our discretion, including for compliance, fraud prevention or responsible gameplay reasons.
9.6. Prices, package contents and promotional bonuses may change at any time. The price and contents displayed at the time of your purchase apply to that purchase.
9.7. You must not make purchases from a business, corporate or third-party account or with a Payment Method that does not lawfully belong to you. We may void purchases made in breach of this clause and may suspend the Customer Account involved.
9.8. Where a purchase is identified as having been made from within an Excluded Territory, clause 3.2 applies.
9.9. You agree to receive purchase receipts and transactional messages electronically at the email address linked to your Customer Account.
9.10. Purchases made through an iOS or Android application are processed by the relevant marketplace operator under its own billing terms, and refunds for those purchases are handled under the marketplace operator's policies in addition to these Terms.
9.11. Promo codes and discount offers are limited to one use per Customer Account unless stated otherwise, cannot be exchanged for value, may expire, and may be amended or withdrawn at any time. Codes obtained, shared or used in breach of these Terms may be voided together with any resulting coins and winnings.
10. REFUNDS AND CHARGEBACKS
10.1. All purchases are final. Gold Coins and any accompanying free Sweeps Coins are credited immediately and are consumed on use. Except where required by applicable law, or where we expressly agree otherwise in writing, purchases are non-refundable, whether or not the coins have been used.
10.2. If you believe a purchase was made in error, was unauthorized or did not credit correctly, contact Player Support at SUPPORT EMAIL before contacting your bank or card issuer, and we will investigate.
10.3. Initiating a chargeback, payment dispute or reversal in respect of a legitimate purchase is a material breach of these Terms. If you do so, we may immediately suspend your Customer Account, remove Virtual Coins equal to the disputed amounts and any associated winnings, cancel pending redemptions, recover our reasonable costs of responding to the dispute, and refuse future purchases from you. We may also charge an administrative fee of up to USD AMOUNT: CONFIRM CHARGEBACK FEE per unwarranted chargeback where permitted by law.
10.4. We reserve the right to set off any amount you owe us, including chargeback amounts and fees, against any Prize redemption otherwise payable to you.
11. PRIZE REDEMPTIONS
11.1. Sweeps Coins won through Promotional Play may be redeemed for Prizes in accordance with this Section 11 and the Sweeps Rules. Sweeps Coins provided free of charge that have not met the applicable playthrough requirement are not eligible for redemption.
11.2. The standard prize rate at the date of these Terms is 1 Sweeps Coin redeemed = USD 1.00 in Prize value CONFIRM PRIZE RATE. The applicable rate is always the rate stated in the Sweeps Rules or on the Platform at the time of redemption.
11.3. Redemptions are subject to the following conditions:
(a) your identity, age, residence and location must have been verified to our satisfaction under Section 6, and your Customer Account must be in good standing;
(b) the minimum redemption amount is 50: CONFIRM MINIMUM Sweeps Coins per redemption request, and redemptions are subject to the daily, weekly and monthly limits stated on the Platform CONFIRM REDEMPTION LIMITS;
(c) redemptions can be fulfilled as electronic gift cards, cash prizes paid to a verified account in your own name, or such other fulfilment methods as we make available from time to time CONFIRM REDEMPTION METHODS AND PROVIDERS;
(d) the account or destination used to receive a Prize must be held in the same name as your Customer Account; and
(e) any redemption that would breach these Terms, the Sweeps Rules or applicable law may be declined, reversed or withheld.
11.4. We aim to review and process approved redemption requests within 1 to 5: CONFIRM SLA business days of completed verification, but timing is not guaranteed and may be longer where additional checks are required. Fulfilment timing after our approval depends on the fulfilment provider and your receiving institution.
11.5. We may deduct from any redemption amounts you owe us under these Terms and any amounts we are required to withhold by law.
11.6. You are solely responsible for all taxes on Prizes. Where required by law, you must provide tax information, including a completed IRS Form W-9, before a Prize is released, and we may issue tax reporting forms, including IRS Form 1099, in respect of Prizes at or above the reporting thresholds. If you do not provide required tax information, we may withhold or decline the redemption until you do.
11.7. Prizes are not transferable, may not be sold or exchanged, and may not be redeemed by any person other than the Registered Customer who won them. No substitution of Prizes is permitted except by us, and we may substitute any Prize with a prize of equal or greater value where necessary.
11.8. If a Prize is credited or paid in error, or is attributable to a malfunction, Fraudulent Conduct or a breach of these Terms, we may reverse or reclaim it, including after payment, and you must return it promptly on request.
11.9. Gift card Prizes are subject to the issuing merchant's own terms, including any expiry and usage conditions, which are outside our control. Once a gift card code has been delivered to the email address linked to your Customer Account, it is deemed received, and you are responsible for its security and use.
11.10. If a Prize cannot be completed because your details are wrong or out of date, because you do not complete Verification Checks or required tax forms, or because you do not respond to our requests within 90: CONFIRM CLAIM WINDOW days of our first notice, the redemption may be cancelled and the related Sweeps Coins may be forfeited to the extent permitted by law.
11.11. If a redemption is fulfilled incorrectly because of inaccurate information you provided, we are not required to reissue it. If the error is ours, we will reissue the correct Prize once the incorrect fulfilment has been reversed or returned.
12. PROMOTIONS, OFFERS AND THE STORM VIP PROGRAM
12.1. We may run promotions, bonuses, contests, tournaments, races, quests, giveaways and similar offers. Each promotion may have its own terms, which apply in addition to these Terms. If there is any inconsistency, the promotion-specific terms prevail for that promotion.
12.2. Unless a promotion states otherwise, promotions are limited to one per person and per Customer Account, cannot be combined, have no cash value, and may be amended, suspended or withdrawn by us at any time. Abuse of a promotion, including multi-accounting, structuring play to extract promotional value with minimal risk, or any other conduct we reasonably consider contrary to the spirit of the offer, may result in removal of the promotional value and any associated winnings and in action under Section 13.
12.3. The Storm VIP Program rewards loyalty with tiers named Drizzle, Squall, Thunder, Tempest and Hurricane. Progress is measured in Storm Points earned through qualifying play as described on the Platform CONFIRM VIP EARN RATES AND TIER THRESHOLDS AGAINST THE LIVE VIP PAGE. VIP benefits may include coinback in Gold Coins, boosted daily login rewards, birthday bonuses, monthly free Sweeps Coins bonuses, priority redemptions and dedicated VIP support at higher tiers.
12.4. Storm Points and VIP tier status have no monetary value, cannot be purchased directly, cannot be transferred and cannot be redeemed for prizes. We may adjust VIP Program mechanics, benefits, tiers and thresholds, and may recalibrate Storm Points balances, at any time.
12.5. Free Sweeps Coins provided through any promotion or through the VIP Program remain subject to the Sweeps Rules, including playthrough requirements and expiry.
12.6. The Referral Program rewards you in batches. For every three (3) qualifying friends you refer, you receive fifty (50) free Sweeps Coins and five hundred (500) Gold Coins. This reward repeats and is not capped: each further group of three qualifying friends earns you a further 50 free Sweeps Coins and 500 Gold Coins. A friend qualifies only when that friend registers a new Customer Account through your referral link or code, completes identity verification (KYC) and obtains a Gold Coin package. Your referred friend receives only our standard welcome pack; there is no separate referral top-up paid to the referred friend. Free Sweeps Coins awarded under the Referral Program are provided free of charge and remain subject to the Sweeps Rules, including playthrough requirements and expiry.
12.7. Referral rewards are for genuine new Players only. Self-referrals, referrals of existing Players or household members through new accounts, purchased or incentivized referrals, and referrals generated through spam, misleading claims or paid advertising on our brand terms are prohibited and may be treated as Fraudulent Conduct.
12.8. Referral rewards under Section 12.6 are not subject to a fixed cap and repeat for each qualifying group of three friends. We reserve the right to adjust the reward amounts, the qualifying steps and the batch size prospectively (that is, on a going-forward basis, without reducing rewards you have already earned), and to run referral leaderboards or bonus pools under their own Promotion terms.
12.9. We may withhold or reverse referral rewards where the referred account fails verification, is closed for breach, or is identified as a duplicate or fraudulent account.
13. FRAUDULENT CONDUCT
13.1. You must not, directly or indirectly:
(a) hack into, interfere with, disrupt, disable, overburden or otherwise impair the proper working of the Platform, including denial-of-service attacks, malware, spoofing and similar conduct;
(b) access or attempt to access any part of the Platform, any other Player's Customer Account or any of our systems without authorization;
(c) use any bot, script, scraper, automation, artificial intelligence agent or other software-assisted method to Participate, to collect coins or bonuses, or to extract Content or data from the Platform;
(d) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of any part of the Platform except to the extent that law expressly permits;
(e) engage in collusion with other Players, coordinated play across accounts, chip dumping or any arrangement designed to manipulate outcomes or transfer value between accounts;
(f) exploit any error, bug, loophole or malfunction in the Platform or any Game for gain, or fail to report one you discover;
(g) create, control or use more than one Customer Account, or Participate on behalf of, or allow your Customer Account to be used by, any other person;
(h) buy, sell, rent, trade or transfer any Customer Account, Virtual Coins, Prize or Merchandise, or advertise or solicit any of those things;
(i) use the Platform in connection with money laundering, terrorist financing, fraud or any other unlawful purpose, or fund purchases with the proceeds of crime; or
(j) provide false, misleading, altered or stolen identity, location, payment or verification information.
13.2. If we reasonably suspect Fraudulent Conduct, we may immediately and without notice suspend or close your Customer Account, withhold or cancel redemptions, void plays and winnings connected to the conduct, confiscate Virtual Coins, ban you from the Platform, recover our losses and costs from you, and share relevant information with payment providers, other operators, regulators and law enforcement. Purchases will not be refunded where this clause applies.
13.3. We use automated and manual monitoring to detect Fraudulent Conduct, and our determinations under this Section are made at our reasonable discretion based on the information available to us.
14. PROHIBITED CONDUCT AND COMMUNITY STANDARDS
14.1. In addition to Section 13, you must not, in connection with the Platform:
(a) harass, abuse, threaten, defame or dox any person, including other Players and Storm staff;
(b) post or transmit content that is unlawful, hateful, obscene, sexually explicit, violent, discriminatory or otherwise objectionable;
(c) impersonate any person or misrepresent your affiliation with any person or entity, including Storm;
(d) spam, advertise or solicit other Players, or distribute links to third-party services;
(e) upload or transmit viruses or any other harmful code; or
(f) encourage or assist any other person to breach these Terms.
14.2. We may remove content, restrict features (including chat and community features), issue warnings, and suspend or close Customer Accounts for breaches of this Section, at our reasonable discretion.
14.3. Any content you submit to the Platform, including chat messages, usernames, avatars and feedback, must comply with this Section. You grant us a worldwide, royalty-free, perpetual, transferable license to use, reproduce, modify and display that content in connection with operating and promoting the Platform, and you waive any moral rights in it to the extent permitted by law. Storm avatars generated from images you upload may be used on the Platform in connection with your profile.
15. RESPONSIBLE SOCIAL GAMEPLAY
15.1. Storm is an entertainment platform, and we want play to stay fun. Our Responsible Social Gameplay Policy, available on the Platform, forms part of these Terms and describes the tools available to help you stay in control, which may include purchase limits, play reminders, cool-off periods and self-exclusion.
15.2. You may request a limit, a timeout or self-exclusion at any time by using the tools on the Platform or by contacting Player Support at SUPPORT EMAIL. Self-exclusion requests take effect as described in the Responsible Social Gameplay Policy, and during any self-exclusion we will use commercially reasonable efforts to prevent you from opening or using Customer Accounts and we will exclude you from marketing communications.
15.3. We may impose limits, restrictions, cool-off periods or account closures ourselves where we reasonably consider it appropriate for player wellbeing, and we may decline purchases and Participation during any such period.
15.4. If your gameplay stops being fun, help is available. In the United States you can call or text the National Problem Gambling Helpline on 1-800-GAMBLER or visit ncpgambling.org. These resources are independent of Storm.
15.5. Persons under the minimum age described in clause 3.1 are prohibited from Participating in any form, and we apply age verification measures under Section 6. If we identify an underage Player, we will close the Customer Account, void all activity and refund purchases, less any Prizes already redeemed, which must be returned.
15.6. We provide self-assessment resources and periodic play reminders, and our Player Support team is trained to recognize and escalate signs that play may no longer be fun. We may contact you, restrict marketing to you or apply account controls where we reasonably believe it is appropriate for your wellbeing.
16. INACTIVE ACCOUNTS
16.1. If your Customer Account becomes an Inactive Account, we may notify you at your registered email address before taking any action under this Section.
16.2. If your Customer Account remains an Inactive Account for 30: CONFIRM NOTICE PERIOD days after that notice, we may deactivate or close it, and any remaining Virtual Coins may be forfeited to the extent permitted by law CONFIRM DORMANCY AND FORFEITURE APPROACH WITH COUNSEL, INCLUDING UNCLAIMED PROPERTY OBLIGATIONS.
16.3. You may ask Player Support to reactivate a deactivated Customer Account, subject to fresh Verification Checks.
17. INTELLECTUAL PROPERTY
17.1. The Platform and all Content, including the Storm name, the Storm logo, Stormy and all related characters, artwork, Game titles, software and audiovisual elements, are owned by or licensed to the Storm Group and are protected by copyright, trademark and other intellectual property laws.
17.2. You must not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, transmit, broadcast or otherwise exploit any Content, except for viewing and using the Platform as intended for your personal entertainment, or as we expressly permit in writing.
17.3. Where we expressly authorize you to use any Content outside the Platform, you must display a clear text link back to storm.us wherever that Content appears, and you must not modify, obscure or build on the Content beyond the authorization we give.
17.4. "Storm", the Storm logo and our other marks are trademarks of the Storm Group. Nothing in these Terms grants you any right to use our trademarks.
17.5. If you provide feedback, ideas or suggestions about the Platform, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.
17.6. If you believe material on the Platform infringes your copyright, send a notice containing the information required by the Digital Millennium Copyright Act to our designated agent at DMCA AGENT NAME AND ADDRESS / LEGAL EMAIL. We may remove material and may terminate the accounts of repeat infringers.
18. THIRD-PARTY GAMES AND WEBSITES
18.1. Some Games are developed and operated by third-party studios and are made available on the Platform under license. Third-party Games are subject to these Terms and may also display their own game rules, paytables and information screens, which form part of the rules of play for those Games.
18.2. We are not responsible for Third-Party Websites, including sites linked from the Platform or from our communications. Accessing any Third-Party Website is at your own risk and subject to that website's own terms and privacy policy.
18.3. App marketplaces such as the Apple App Store and Google Play are not sponsors of, and are not connected with, Promotional Play, and any mobile applications are subject to the applicable marketplace terms in addition to these Terms.
19. PRIVACY AND COMMUNICATIONS
19.1. Our Privacy Policy, available on the Platform, explains how we collect, use, share and protect your personal information, and forms part of these Terms. By Participating you acknowledge the processing described in the Privacy Policy.
19.2. We will send you transactional and service communications relating to your Customer Account, including receipts, verification messages and security notices. You cannot opt out of essential service communications while you hold a Customer Account.
19.3. With your consent or as otherwise permitted by law, we will send you marketing communications by email, SMS, push notification or other channels. You can opt out of marketing at any time using the unsubscribe link in an email, by replying STOP to an SMS, through your account settings, or by contacting Player Support. Opting out of marketing does not affect service communications.
19.4. Calls and chats with Player Support may be recorded and monitored for training, quality and security purposes.
19.5. SMS program. By providing your mobile number and opting in, you consent to receive recurring marketing and account text messages from or on behalf of Storm at that number, including messages sent by automated means. Consent to marketing messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to cancel at any time. Mobile carriers are not liable for delayed or undelivered messages. SMS opt-in consent is not shared with third parties for their own marketing CONFIRM SMS PROGRAM NAME AND FREQUENCY FOR CARRIER REGISTRATION.
20. AVAILABILITY, ERRORS AND MALFUNCTIONS
20.1. We do not promise that the Platform will be available at all times or free from faults. We may suspend, withdraw or restrict all or part of the Platform for maintenance, updates, security, compliance or business reasons, with or without notice.
20.2. All Games are operated by server-based game engines. In the event of any inconsistency between the result displayed on your device and the result recorded by our servers, the server record is final and governs.
20.3. A MALFUNCTION VOIDS ALL AFFECTED PLAYS AND OUTCOMES. If a Game or the Platform malfunctions, or coins are credited in error, we may void the affected plays, correct balances, withhold or reverse related redemptions and restore the position that would have existed but for the malfunction or error.
20.4. You must not knowingly take advantage of any error or malfunction, and you must report any error or malfunction you find to Player Support promptly.
20.5. We may update, patch or change the Platform and the Games at any time, and these Terms apply to every updated version.
20.6. If you are disconnected from a Game mid-play, the play is resolved by our servers in accordance with the Game's published disconnection handling, and the recorded server outcome stands. Coins committed to an interrupted play are not refunded merely because of a disconnection or device failure on your side.
20.7. Jackpot, tournament, race and leaderboard displays are indicative until validated by our servers. In the event of a malfunction affecting any such feature, clause 20.3 applies and we may re-run, adjust or cancel the affected feature and restore affected balances.
21. DISCLAIMERS
21.1. TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM, THE GAMES AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
21.2. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ARE RESPONSIBLE FOR YOUR OWN DEVICE, SOFTWARE AND INTERNET CONNECTION.
21.3. NOTHING ON THE PLATFORM IS FINANCIAL, LEGAL OR TAX ADVICE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
22. LIMITATION OF LIABILITY
22.1. TO THE FULLEST EXTENT PERMITTED BY LAW, THE STORM GROUP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
22.2. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE STORM GROUP FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US FOR GOLD COIN PURCHASES IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100).
22.3. VIRTUAL COINS HAVE NO MONETARY VALUE. YOU ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR ANY LOSS OR FORFEITURE OF VIRTUAL COINS APPLIED IN ACCORDANCE WITH THESE TERMS.
22.4. Some jurisdictions do not allow the limitation or exclusion of certain damages, so parts of this Section may not apply to you. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence.
22.5. Any claim you have arising out of or relating to the Platform or these Terms must be commenced within one year after the claim accrues, or the shortest longer period required by law, failing which the claim is permanently barred.
23. INDEMNIFICATION
23.1. You will indemnify, defend and hold harmless the Storm Group and its officers, directors, employees, agents, licensors and suppliers from and against all claims, demands, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or in connection with: (a) your breach of these Terms; (b) your violation of any law or the rights of any third party; (c) your misuse of the Platform; or (d) any content you submit to the Platform. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.
24. SUSPENSION, TERMINATION AND ACCOUNT CLOSURE
24.1. We may suspend, restrict or close your Customer Account, withhold redemptions pending investigation, and terminate these Terms with respect to you, at any time and without notice, where: (a) we reasonably believe you have breached these Terms; (b) we are required to do so by law, a regulator, a court or a payment partner; (c) we reasonably consider it necessary to protect the Platform, other Players or ourselves; or (d) we discontinue the Platform in whole or in part.
24.2. Where we close your Customer Account other than for breach, we will use reasonable efforts to allow you to redeem eligible Sweeps Coins winnings in accordance with Section 11 before closure. Where closure is for breach, Virtual Coins may be confiscated and purchases will not be refunded.
24.3. You may close your Customer Account at any time by contacting Player Support. Closure takes effect once any pending Verification Checks, investigations and redemptions have been completed. Any Virtual Coins remaining on the account at closure are forfeited, other than eligible Sweeps Coins winnings redeemed before closure.
24.4. Sections that by their nature should survive termination do survive, including Sections 1, 11.6, 13, 17 and 20 through 28.
25. DISPUTE RESOLUTION AND BINDING ARBITRATION
25.1. Informal resolution first. Before starting any formal proceeding, you and we agree to try to resolve any dispute informally. You will send a written description of the dispute, your Customer Account details and your requested resolution to LEGAL / DISPUTES EMAIL, and we will do the same to your registered email address. The parties will negotiate in good faith for at least 30 days from receipt of that notice before either may commence arbitration.
25.2. Agreement to arbitrate. Except as set out in clause 25.5, any dispute, claim or controversy arising out of or relating to these Terms, the Platform, the Games, Virtual Coins, Prizes or your relationship with us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and whether arising before, during or after your acceptance of these Terms, will be finally resolved by binding individual arbitration.
25.3. Arbitration procedure. The arbitration will be administered by AAA OR JAMS: CONFIRM PROVIDER under its consumer arbitration rules then in effect, as modified by this Section. The Federal Arbitration Act governs the interpretation and enforcement of this Section. There is no judge or jury in arbitration, discovery is more limited than in court, and review of the award is limited. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability or enforceability of this arbitration agreement, except that only a court may decide issues relating to the Collective Proceedings waiver in clause 25.6. The arbitration will be conducted in English, by a single arbitrator, and may proceed by videoconference or on documents alone where the rules permit; any in-person hearing will take place in the United States county where you reside, unless you and we agree otherwise.
25.4. Fees. Payment of filing, administration and arbitrator fees will be governed by the provider's consumer rules. We will not seek to recover our attorneys' fees and costs from you in arbitration unless the arbitrator determines that your claim was frivolous or brought in bad faith.
25.5. Exceptions. Either party may: (a) bring an individual claim in small claims court for disputes within that court's jurisdiction; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or to prevent unauthorized access to or abuse of the Platform.
25.6. WAIVER OF COLLECTIVE PROCEEDINGS. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY COLLECTIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. IF THIS CLAUSE IS FOUND UNENFORCEABLE AS TO A PARTICULAR CLAIM, THEN THAT CLAIM, AND ONLY THAT CLAIM, MUST PROCEED IN COURT, AND THE REMAINDER OF THIS SECTION CONTINUES TO APPLY.
25.7. JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND WE EACH WAIVE ANY RIGHT TO A TRIAL BY JURY FOR ANY MATTER THAT PROCEEDS IN COURT NOTWITHSTANDING THIS SECTION.
25.8. Batch arbitration. If 25 or more similar arbitration demands are brought against us by the same or coordinated counsel, the provider's rules or procedures for mass or batch filings will apply, and the parties will cooperate in grouping and staging the demands so they can be resolved efficiently.
25.9. Your right to opt out. You may opt out of this arbitration agreement and the Collective Proceedings waiver by sending a written notice within 30 days of first accepting these Terms (or within 30 days of the effective date of this version, if you accepted an earlier version that did not contain this Section) to LEGAL / DISPUTES EMAIL or by post to OPT-OUT POSTAL ADDRESS. Your notice must include your full name, the email address linked to your Customer Account and a clear statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.
25.10. Governing law and venue. These Terms and any dispute arising out of them are governed by the laws of the State of GOVERNING LAW STATE, without regard to its conflict of law rules, except that the Federal Arbitration Act governs clause 25.2 through 25.8. Where a dispute properly proceeds in court, it must be brought exclusively in the state or federal courts located in VENUE COUNTY AND STATE, and you and we each consent to the personal jurisdiction of those courts.
25.11. If any part of this Section 25, other than clause 25.6, is found unenforceable, the remainder of the Section remains in effect.
26. CHANGES TO THESE TERMS
26.1. We may amend these Terms, the Sweeps Rules and any incorporated policy at any time. The current version will always be published on the Platform with its effective date, and material changes will be notified by reasonable means, which may include an on-Platform notice, an email, or a prompt at your next login.
26.2. Changes take effect on the stated effective date. Your continued Participation after that date is your acceptance of the amended Terms. If you do not accept an amendment, you must stop Participating and may close your Customer Account under clause 24.3, and clause 25.9 preserves your arbitration opt-out rights for the amended version where it applies.
27. GENERAL PROVISIONS
27.1. Entire agreement. These Terms, together with the documents incorporated into them, are the entire agreement between you and us regarding the Platform and supersede all earlier agreements, understandings and representations regarding the Platform.
27.2. Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions remain in full force.
27.3. No waiver. A failure or delay by us in exercising any right is not a waiver of that right. Any waiver must be in writing to be effective.
27.4. Assignment. You may not assign or transfer these Terms or any Customer Account. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any member of the Storm Group or in connection with a merger, acquisition, restructuring or sale of assets, without notice to you.
27.5. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, power or internet failures, labor disputes, war, terrorism, civil unrest, pandemics and acts of government.
27.6. Relationship. Nothing in these Terms creates any partnership, joint venture, agency or employment relationship between you and us.
27.7. Notices. We may give you notices by email to your registered address, by on-Platform message or by publication on the Platform. You may give us notice at the contact details in Section 28. Notices sent by email are deemed received on the day of sending unless a delivery failure is received.
27.8. Language. These Terms are drafted in English. Any translation is provided for convenience only, and the English version prevails.
27.9. Export and sanctions. You represent that you are not located in, and are not a resident or national of, any jurisdiction subject to comprehensive United States sanctions and that you are not on any United States government restricted party list.
27.10. Apple and Google. If you access the Platform through an iOS or Android application, the applicable marketplace terms apply in addition to these Terms, the marketplace operator is not responsible for the Platform and has no obligation to provide support for it, and the marketplace operator is a third-party beneficiary of these Terms to the extent required by its terms.
28. CONTACT US
28.1. Player Support is available through the help section of the Platform and at SUPPORT EMAIL.
28.2. Legal notices should be sent to LEGAL / DISPUTES EMAIL and by post to REGISTERED ADDRESS.
28.3. Privacy questions and data requests should be sent to PRIVACY EMAIL.
PART II: STORM SWEEPS RULES (OFFICIAL RULES)
S1. Sponsor. The sponsor and promoter of Promotional Play is [COMPANY LEGAL NAME — TBD], REGISTERED ADDRESS (the "Sponsor"). Capitalized terms used but not defined in these Sweeps Rules have the meanings given in the Terms.
S2. Promotion period. Promotional Play is an ongoing promotion that begins and ends on the dates we announce on the Platform. We may suspend or end Promotional Play, in whole or in part and in any jurisdiction, at any time, including where events beyond our reasonable control affect its security, integrity or lawful operation.
S3. Eligibility. Promotional Play is open only to natural persons who: (a) meet the age requirement in clause 3.1 of the Terms; (b) reside in and are physically located in a Permitted Territory when they collect Sweeps Coins, play and redeem; (c) hold a verified Customer Account in good standing; and (d) are not excluded under clause 3.4 of the Terms. Only one Customer Account per person may participate, and Sweeps Coins and winnings are tied to the Customer Account through which they were collected or won. Promotional Play is void where prohibited and outside the Permitted Territories.
S4. How to collect Sweeps Coins. Eligible Players can collect free Sweeps Coins by any of the following methods:
- Registration bonus: a one-time grant of free Sweeps Coins when a new Customer Account is registered and verified, in the amount stated on the Platform at the time.
- Daily Coin Rush: a free daily bonus of Gold Coins and, from time to time, Sweeps Coins, credited when you log in and claim it.
- Promotional bonus with purchases: free Sweeps Coins stated in a Coin Store offer and credited as a bonus with a Gold Coin purchase. The Sweeps Coins are free; the purchase price is only ever for Gold Coins.
- Giveaways and contests: free Sweeps Coins awarded through promotions, tournaments, races, quests and social media giveaways, as described in each promotion.
- Free postal request: send a request by first-class mail in accordance with rule S5.
S5. Free mail-in method. To receive 5: CONFIRM AMOE AMOUNT free Sweeps Coins by post, hand-write on a single piece of paper your full name as shown on your Customer Account, the email address registered to your Customer Account, your residential address, and the statement "I request free Sweeps Coins to participate in Storm Promotional Play", and post it inside a stamped outer envelope with a hand-written return address to: STORM SWEEPS ENTRIES, PO BOX ADDRESS. The following conditions apply: (a) one request per outer envelope; (b) requests must be hand-written by the requesting Player; photocopied, printed, typed, stenciled or mechanically reproduced requests, and requests sent in bulk or by agents or third parties, are void; (c) the request must contain all required information to be processed; (d) requests from persons in Excluded Territories, from ineligible persons or relating to unverified or suspended Customer Accounts are void; (e) there is no limit on the number of separate compliant requests you may send, but we may treat volumes inconsistent with genuine individual participation as abuse; and (f) Sweeps Coins are credited to the matching Customer Account within a reasonable period after receipt and validation. Illegible, incomplete, lost, late, misdirected or postage-due requests are void. Proof of mailing is not proof of receipt.
S6. Equal dignity. Sweeps Coins are the same regardless of how they are collected. Every method of collecting Sweeps Coins provides the same opportunity to play and win in Promotional Play.
S7. Playing and winning. Sweeps Coins are used to play Games in Promotional Play. The outcome of each play is determined by the certified random number generation or game logic of the relevant Game engine. Winning odds and payout behavior depend on the Game played and its published game rules and return characteristics, not on the number of Sweeps Coins collected or the method by which they were collected. Sweeps Coins won through play are credited to your Customer Account and, once any playthrough requirement in the Terms has been met, become eligible for Prize redemption.
S8. Prizes. Eligible Sweeps Coins winnings may be redeemed for Prizes at the rate stated on the Platform at the time of redemption, currently 1 Sweeps Coin = USD 1.00 in Prize value CONFIRM PRIZE RATE, subject to the minimums, limits, verification requirements and fulfilment methods in Section 11 of the Terms. The total value of Prizes available in Promotional Play is not fixed and depends on Participation and play outcomes. Redemptions must be completed, including verification and any required tax forms, within the claim window described in clause 11.10 of the Terms.
S9. Verification and disqualification. Prize redemptions are subject to the Verification Checks in Section 6 of the Terms. The Sponsor may disqualify any Player, void Sweeps Coins and winnings, and withhold Prizes where it reasonably determines that the Player has breached the Terms or these Sweeps Rules, tampered with the operation of Promotional Play, or acted in a fraudulent, deceptive or disruptive manner. THE SPONSOR'S DECISIONS ON ALL MATTERS RELATING TO PROMOTIONAL PLAY ARE FINAL.
S10. Publicity. Except where prohibited by law, redemption of a Prize constitutes consent for the Sponsor to use the winner's first name, last initial, state of residence and general win information for promotional purposes in any media without further payment, and winners agree to sign any documents reasonably required to give effect to this rule. We will not publish your full name or exact winnings without your separate consent.
S11. Taxes and reporting. Prize winners are solely responsible for all federal, state and local taxes on Prizes, and rule 11.6 of the Terms applies to tax information and reporting.
S12. Release. To the fullest extent permitted by law, each Player releases the Sponsor, the Storm Group and their respective officers, directors, employees and agents from any liability arising out of or in connection with Participation in Promotional Play or the receipt, use or misuse of any Prize, other than liability that cannot lawfully be excluded.
S13. Winners list and rules copy. To request a summary of material winners information for a stated period, or a copy of these Sweeps Rules, write to the Sponsor at REGISTERED ADDRESS with a stamped self-addressed envelope, marked "Storm Sweeps Rules Request" CONFIRM WINNERS-LIST PRACTICE WITH COUNSEL.
S14. Conflict. In respect of Promotional Play, if these Sweeps Rules conflict with the Terms, these Sweeps Rules prevail.
PART III: RESPONSIBLE SOCIAL GAMEPLAY POLICY (SUMMARY)
R1. Our commitment. Storm is entertainment, and it should always feel that way. We design the Platform to be enjoyed casually and we provide tools to help every Player stay in control of their time and spending. The full Responsible Social Gameplay Policy on the Platform contains the complete, current version of these commitments and controls.
R2. Player tools. Depending on Platform availability, you can ask for or self-apply: (a) purchase limits over daily, weekly or monthly periods; (b) play-time reminders; (c) cool-off periods during which your Customer Account is temporarily suspended; and (d) self-exclusion for a longer period or permanently. Requests can be made in account settings or through Player Support at SUPPORT EMAIL. Limits that make your experience more restrictive take effect promptly; loosening a restriction takes effect only after a waiting period.
R3. Self-exclusion. During self-exclusion we will close or suspend your Customer Account, use commercially reasonable efforts to prevent you from opening new accounts, and remove you from marketing lists. Self-exclusion is not a substitute for professional help, and reversing or evading self-exclusion is a breach of the Terms.
R4. Protecting minors. The Platform is strictly for adults who meet the age requirement in clause 3.1 of the Terms. We verify age as part of our Verification Checks, and we encourage account holders to protect their devices and login details from minors in their household.
R5. Where to get help. If play stops being fun, free and confidential help is available in the United States by calling or texting 1-800-GAMBLER, or through the National Council on Problem Gambling at ncpgambling.org. These organizations are independent of Storm.
APPENDIX A: STATE-SPECIFIC NOTICES
A1. Registration and bonding. COUNSEL TO CONFIRM whether any Prize structure or Promotion triggers state sweepstakes registration or bonding requirements, including New York and Florida requirements for prize pools exceeding USD 5,000, and insert any required registration details here.
A2. Residents of Excluded Territories. Residents of, and persons located in, the Excluded Territories listed in Section 1 may not participate in Promotional Play, and any Sweeps Coins collected or winnings generated from an Excluded Territory are void.
A3. California residents. California residents can find information about their privacy rights, including rights of access, deletion and correction, in our Privacy Policy CONFIRM CCPA DISCLOSURES SIT IN THE PRIVACY POLICY.
A4. Responsible gameplay disclosures. INSERT ANY STATE-REQUIRED RESPONSIBLE GAMING OR HELPLINE DISCLOSURES REQUIRED BY COUNSEL. Nationwide, free and confidential help is available at 1-800-GAMBLER.
APPENDIX B: DRAFTING NOTES AND BLANKS TO COMPLETE
Every highlighted token in this document marks information Storm must supply or confirm. The table below lists them in order of importance.
| Blank | Where | What to provide |
|---|---|---|
| Company legal name | Cover, 1.1, 2.1, S1 | The registered legal entity that owns and operates Storm, exactly as incorporated. |
| Incorporation details | 1.1 | State or country of incorporation and company registration number. |
| Registered address | 1.1, 28.2, S1, S13 | The entity's registered office address for legal notices and sweeps requests. |
| Effective date and version | Cover | The date this version takes effect and its version number. |
| Excluded Territory list | 1.1 | Final state list confirmed by gaming counsel. Draft default reflects the market-standard 2026 exclusion set. Review against current state law before every republication. |
| Minimum age policy | 3.1 | Confirm 18+ baseline and each jurisdiction where 21+ applies. |
| Support email | 2.2, 5.4, 10.2, 15.2, R2, 28.1 | Player Support address, for example support@storm.us. |
| Legal and disputes email | 17.6, 25.1, 25.9, 28.2 | Address for legal notices, disputes and arbitration opt-outs. |
| Privacy email | 28.3 | Address for privacy questions and data requests. |
| AMOE postal address | S5 | Dedicated PO Box for free Sweeps Coins mail-in requests, and the SC amount per request. |
| Arbitration provider | 25.3 | AAA or JAMS, confirmed with counsel, including the consumer rules referenced. |
| Governing law and venue | 25.10 | Governing law state and exclusive court venue. |
| Opt-out postal address | 25.9 | Postal address accepted for arbitration opt-out notices. |
| Prize rate | 11.2, S8 | Confirm 1 SC = USD 1.00 in prize value, or state the actual rate. |
| Redemption minimum and limits | 11.3 | Minimum SC per redemption and any daily, weekly or monthly caps. |
| Redemption methods | 11.3 | Gift card and cash prize fulfilment methods and providers actually offered. |
| Redemption SLA | 11.4 | Target review and processing window after verification. |
| Playthrough requirement | 8.4 | Confirm the 1x playthrough on free SC, or state the actual multiplier. |
| SC expiry period | 8.5 | Confirm 60 days, or state the actual expiry window. |
| Welcome bonus | 8.3 | Confirm the live welcome bonus amounts at publication. |
| Purchase limits | 9.5 | Default purchase caps and velocity limits, if published. |
| Excluded-territory reversal fee | 3.2 | Confirm the administrative fee percentage on voided purchases. |
| Chargeback fee | 10.3 | Confirm the administrative fee per unwarranted chargeback, or remove. |
| Inactive account policy | 1.1, 16.2 | Inactivity period, notice period and forfeiture approach, reviewed against unclaimed property laws. |
| VIP program details | 12.3 | Verify earn rates, tier thresholds and benefits against the live VIP page. |
| DMCA agent | 17.6 | Registered copyright agent name and address, registered with the US Copyright Office. |
| Winners list practice | S13 | Confirm with counsel how winners information requests will be handled. |
| Referral Program | 12.6 | Reward amounts, qualifying steps and caps for refer-a-friend. |
| Prize claim window | 11.10, S8 | Days allowed to complete verification and claim before forfeiture. |
| SMS program details | 19.5 | Program name, short code and message frequency, matched to carrier registration. |
| State-specific notices | Appendix A | Registration, bonding and disclosure requirements confirmed by counsel per state. |
A note on scope. This template covers the Terms and Conditions, the Sweeps Rules and a Responsible Social Gameplay summary. Storm separately needs a full Privacy Policy, the complete Responsible Social Gameplay Policy, and any state-specific disclosures counsel requires. Those documents are referenced in these Terms but are not part of this template.
